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“I was prepared for the worst, but thanks to the work of the service, I received the help in time” 

За шість місяців роботи ми в #HelpNowPL навчились робити майже неможливе. «Готувався до найгіршого, але завдяки роботі сервісу вчасно отримав допомогу» Максим (імʼя змінено) зателефонував на інфолінію за два дні до Нового року. Максим є клієнтом пункту замісної терапії в Україні. На момент звернення він проживав у таборі для біженців у Варшаві. Препаратів у нього залишилось на декілька днів, і він мав потребу якнайшвидше стати на програму замісної терапії в Польщі. Майже одночасно з ним до нас звернувся ще один клієнт, Іван (імʼя змінено), який так само знаходився у Варшаві та очікував на візу до Ізраїлю. Він виїхав з України з певним запасом ліків, але не розраховував на таке довге очікування візи. Обидва були майже без препаратів, а попереду свята та багато вихідних днів, коли потрібні нам заклади не працюють. Також у Варшаві у зв’язку з великою кількістю біженців великі черги на запис. У реєстратурі після довгих пояснень щодо терміновості випадк, знайшли найближчий можливий прийом лікаря за десять днів.

In six months of work, we at #HelpNowPL have learned to do the almost impossible.

“I was prepared for the worst, but thanks to the work of the service, I received the help in time”. 

Maxim (name changed) called the hotline two days before the New Year. Maksym is a client of a substitute therapy center in Ukraine. At the time of the appeal, he lived in a refugee camp in Warsaw. He only had a few days of medication left, and he needed to enroll in a substitution therapy program in Poland as soon as possible. Almost at the same time as him, another client, Ivan (name changed), who was also in Warsaw and waiting for a visa to Israel, approached us. He left Ukraine with a certain supply of medicines, but he did not expect such a long wait for a visa. Both were almost without drugs, and there are holidays ahead and many weekends when the facilities we need are closed. Also in Warsaw, due to the large number of refugees, there are long queues for registration. At the registry office, after long explanations about the urgency of the cases, they found the nearest possible doctor’s appointment in ten days.  

It is not the first time that the Polish side comes to meet us in such sensitive issues. This case is not exceptional. Our consultant Anna Arabinska participated in the conference “A person living with HIV, in the family and society”, which was held in Warsaw. She had the opportunity to meet and exchange contacts with Mr. Jacek Harmast, who, in addition to being a wonderful and sensitive person, is the president of the “Jump 93” Association and the program coordinator of the Office of the Addiction Ombudsman.

In this situation, we decided to turn to Mr. Jacek for help. The next day, Maksym and Ivan went to the doctor and received the necessary drugs. 

This is the incredible value of people with a sincere heart who help Ukrainian refugees, ordinary people who have lost housing, food, clothing, their normal everyday life, help to return comfort and safety, the opportunity to start a new life in new realities, or return home later.

You can turn to our Polish Hub – HelpNowPl for help and additional questions, which is now working specifically for Ukrainian citizens from key communities who were forced to leave their homes due to the war and are currently in Poland.

If you need information about necessary treatment, testing, medical assistance, legal and social issues, or you need translation services or social support to institutions, psychological help:

Call our hotline numbers:

+48 539 652 831 Anna-Nadia

+48 786 640 460 Alina

+48 721 752 114 Vita

Online doctor consultation https://help24.org.ua/uk/doctors/126?hasavailableconsultation=true

  Write to us in Telegram https://t.me/+BSIMGdN3WT41MTVi

We are ready to provide you with informational and psychological support!

You can find additional and more detailed information on our website https://helpnow.aph.org.ua/