“A huge thank you to the Wuppertal Clinic and Dr. Marushat personally!”

At the beginning of February, Natalya (name changed), who has been living in Germany since September 2023, contacted the #HelpNowDe team with a request. But before that, the client did not managed to contact the German health care system, even though she had health insurance. At that time, Natalya only had one day of therapy left, so it was necessary to react promptly.

Now in Germany, the process of registering Ukrainian patients is quite difficult compared to April and May. Most doctors require a referral from a family doctor and the personal presence of an interpreter during the appointment.

Considering this, the recording takes much longer and is more difficult, and they can be accepted only after a week or two.

It was very important for Natalya not to interrupt the therapy, so the #HelpNowDe team joined the solution of the problem in full and as quickly as possible. Our operator Oleksandra found the nearest clinic to the client in Wuppertal. It was this clinic (and especially Dr. Marushat) who repeatedly helped our clients, treated them very sensitively and attentively, answered our questions both during the day and at night. The saving grace was always that they did not ask for a referral and did not raise issues with insurance. And sometimes they even gave complete freedom of choice of time for our clients.

At the same time, the project team wrote and called clinics in other cities, as well as clarified the stock of therapy and was ready to send it to Natalya, since it was very important for the client not to interrupt her medication.

In one of the clinics, the doctors were ready to accept Natalya in almost two weeks – on February 14. However, they replied from Wuppertal that they were ready to accept the client the next day! Natalya said that the reception was as warm and professional as possible, and she received therapy for a whole month.

Our entire #HelpNowDE team is sincerely grateful to Dr. Marushat and the Wuppertal clinic for their sensitivity, kindness and professional approach! Together with our colleagues, we make every effort to help Ukrainian men and women who were forced to leave Ukraine after the start of the full-scale Russian-Ukrainian war. We work for the victory of our country!